Refund policy

Refund & Return Policy

Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party you have nominated, receive the last item of your order.

To exercise your right of withdrawal, you must inform us of your decision by submitting a request through your account before the withdrawal period expires.

How to submit a return or cancellation request:

• If you have an Aura account: Log in at https://shopify.com/92899836238/account, go to your Orders, and submit a return or cancellation request.
• If you checked out with a phone number only: Use the return link in your SMS order confirmation to submit your request.

Returning items

After notifying us of your withdrawal, you must send back the items within 14 days. You are responsible for the direct cost of returning the goods unless otherwise stated.

Refunds

Once we receive and inspect the returned items, we will process your refund without undue delay and no later than 14 days after receiving the returned goods. We will refund the original purchase price, including standard delivery costs. If you chose a premium delivery option, only the cost of standard delivery will be refunded.

Exemptions

The right of withdrawal does not apply to [list any exempt product types here, e.g., custom/personalized items, sealed goods that are not suitable for return due to health or hygiene reasons once opened, etc.].